GymSync
Support
Answers to common questions about GymSync. If yours is not here, email us.
Get in touch
Email us and tell us what you were doing when the problem happened. It helps to include your iPhone model, your iOS version and whether you are a member or a coach.
We aim to reply within two working days. Office hours are Monday to Friday, 09:00 to 17:00 UK time.
Getting started
Can I try GymSync before creating an account?
Yes. On the first screen tap Explore the demo and choose the member or coach view. The demo is a sample gym with a live session. Nothing you do there is saved or sent anywhere, and you can leave it at any time with the Exit button at the top.
How do I sign in?
Use Continue with Apple or Continue with email on the first screen. There is one sign-in for everyone: the app works out whether you are a coach or a member and opens the right home screen.
I'm a member. How do I join my gym?
Your coach adds you to their gym using your email address. Then sign in to GymSync with that same address and your gym opens straight away.
If you sign in and the app says you have not been added yet, choose I train at a gym. The app shows the exact email address of your account so you can send it to your coach. Once they have added it, tap My coach has added me.
If you use Sign in with Apple and chose Hide My Email, your account uses a private Apple address. Your coach needs to add that address, not your usual one. The app shows it on the same screen.
I'm a coach. How do I set up my gym?
Sign in, choose I'm a coach or gym owner, and follow the three steps: name your gym, choose the equipment you have, and pick a starter program. GymSync builds a two-week program you can run immediately and change whenever you like.
Add members in the Members tab with the plus button. GymSync does not email them for you. After you add someone, the app gives you a short set of instructions to share with them.
I forgot my password.
Tap Continue with email, enter your email address, then tap Forgot Password?. A reset email is sent to that address. Check your junk folder if it does not arrive within a few minutes.
Training
How do live sessions work?
When your coach starts a session, it appears at the top of your home screen. Tap Check in to tell your coach you have arrived, Find my station to see where to go and who you are with, then start your workout.
If no session is running you can still train: the home screen offers today's workout from your gym's program.
How do I log a set?
Tap a set. The weight and reps are already filled in from your previous set or your last session, so most of the time you only need to tap Log Set. A rest timer starts by itself. You can change its length, or turn it off, in Account.
What happens if I close a workout part way through?
Your sets are kept. Closing a workout asks whether to save what you have done or discard it. If the app is closed or your phone restarts, the sets you logged are restored next time you open the workout.
Does GymSync work without an internet connection?
Yes, once you have signed in. You can log a workout offline and it syncs when you are back online. Signing in, joining a gym and deleting your account need a connection.
How does the week streak work?
You set a weekly target (three sessions by default). Each week you hit it adds one to your streak. Rest days do not break it, and the current week does not count against you until it is over.
The Live Activity is not showing.
The Live Activity appears on the Lock Screen, and in the Dynamic Island on iPhones that have one, while a workout is open. Check that Live Activities are allowed for GymSync in the Settings app.
How do I add the Home Screen widget?
Touch and hold an empty area of your Home Screen, tap Edit, then Add Widget, and search for GymSync. The widget shows a member's week and next workout.
Your data
Does GymSync read my Apple Health data?
No. Saving to Apple Health is optional and off until you turn it on in Account or after a workout. When it is on, GymSync saves each finished workout (its type, start and end time) to Apple Health. It never reads anything from Health.
To stop, turn it off in Account, or remove the permission in the Health app under Sharing, Apps, GymSync.
How do I delete my account?
In the app, tap the profile button at the top right of the home screen, then Account, then Delete Account. You are asked to confirm it is you, and the account is deleted there and then.
For a member this removes your login, workout history and link to the gym. For a coach it removes the whole gym, including its members' records. The screen lists exactly what will be deleted before you confirm.
If you cannot sign in, email support@fortunapace.com from the address on your account and we will delete it for you.
Can I get a copy of my data?
Yes. Email support@fortunapace.com from the address on your account and we will send you a copy within 30 days.
How do I report a problem?
Email support@fortunapace.com with your iPhone model and iOS version, what you were doing when it went wrong, and a screenshot if you can.
Other resources
Privacy policy: what we collect, how we use it and how to delete it.
GymSync overview: what the app does and who it is for.